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Quick Start For New Clients
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New accounts are usually created within minutes up to a few hours after
we received an order but due to propagation new domains will only be accessible
after/between 6 - 12 hours and transferred domains between 30 - 36 hours.
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Propagation is the process where the name server records of the domain are
distributed all over the internet so that servers worldwide know here to
find your domain. Nobody have any control over this and in some rare occasions
it may take up to 48 hours. (That is what official documentation said but
we never experienced such long period)
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Complete the *Order Form*
to request the hosting of your web site and/or domain registration.
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In the case of domain name transfers from other ISP's please note the following.
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1) The client MUST inform his/her current ISP that he/she want to transfer the domain otherwise they will deny the transfer tickets.
2) In the case of SA Domain names (.co.za) there is a waiting period of 24 hours to give ISP's a change to approve or deny transfer tickets before
transfer and propagation starts.
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Difference between domain parking and domain hosting.
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When you register for our services you have a choice between domain parking
and domain hosting packages.
Domain parking is simple what the name said. A registered domain are parked
on our servers until such stage that you want to start using the domain.
Domain parking is ideal for customers that want to register a domain name
but don't have a website yet and also don't want e-mail at this stage.
The hosting packages provides you with several choices between hosting
packages. The package you choose determine the functionality and available
features and are directly related to the cost. You can at any time upgrade
to a higher package while downgrading to a lower package incur a R45 downgrading
fee.
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Control Panel
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After set-up of your account you will receive a welcome e-mail with the
login details and other information. This e-mail is send out by the system
within 6 hours after account set-up. In this regard please note that clients
that selected domain parking only during registration, will not be able
to access their control panel despite the welcome email that's being send
to them too.
This e-mail is very important so please read it properly and then use
the details to login into your web hosting control panel.
After you logged in and accessed your control panel we recommend that
you click on the various icons to see what happens.
You can set-up your own e-mail address right away by clicking the e-mail
icon, then add/remove e-mail accounts and then the add e-mail account
link. You then just need to fill in the desired username and password.
(Username = ANY name or whatever you want in front of your domain name.
whatever@domainname.co.za)
After set-up of your e-mail address you can access it either online or
via your email program like Outlook Express. For detailed information
how to configure Outlook Express please Click Here.
If you don't have a website yet, we recommend that you read our section
about website design / development.
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Billing
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We really try our best to help and support our customers but it waste
our time and make things difficult if we have to struggle to get payment.
Our hosting prices is very, very low and the services provides is still
of high quality but it's not easy to maintain such low prices and high
quality if we don't get paid in time.
Hosting accounts are always payable in advance before the last day of
each month unless the invoice indicated otherwise.
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